By accessing www.andiragroup.global/adira-concierge (“Website”) or using any service arranged by Adira Concierge Inc. (“Adira,” “we,” “us,” or “our”), you (“you,” “your,” or the “Client”) agree to these Terms & Conditions (“Terms”). If you do not accept every provision herein, discontinue use of this Website and Adira’s services immediately.

Adira arranges, coordinates, and refers Clients to third-party, fully independent, licensed, and insured operators (“Affiliate Providers”) worldwide for:

We do not own, operate, charter, insure, or control any vehicle, vessel, aircraft, or venue, nor do we employ drivers, captains, pilots, crew, or event staff.
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Directly Contracted Independent Drivers:
On limited occasions, Adira may contract select independent drivers for specific assignments. These drivers are independent contractors and carry their own commercial insurance and regulatory licenses.

1. Enquiry & Quote – Client submits requirements; Adira sources options.
2. Coordination Fee – Adira issues an invoice for its concierge/coordination work (“Coordination Fee”). Payment is due upon acceptance of the quote.
3. Third-Party Contract – Client enters a separate contract and pays the Affiliate Provider directly for the underlying service (e.g., jet charter, yacht hire, limo ride, event ticket). Adira never collects or holds funds for yacht, jet, or event services.
4. Billing Descriptor – Card payments processed by Adira will appear as “ADIRA CONCIERGE”.
5. No Recurring Billing – Charges occur only when expressly authorized in writing.

• 24 hours: Full refund
• 12–24 hours: 25% fee
• 4–12 hours: 50% fee
• <4 hours / no-show: 100% charge
• Multi-day/events: terms and any non-refundable deposit provided in advance.
• Refunds processed to the original method, generally within 5–7 business days.

Yacht, Jet, and Event Services: Subject solely to the Affiliate Provider’s terms (often include non-refundable deposits). Adira is not responsible for, nor does it refund, these payments.

• Provide true, complete, and current passenger, payment, and itinerary information.
• Review and accept each Affiliate Provider’s contract, safety rules, and cancellation terms.
• Comply with all laws, immigration, customs, and security requirements in each jurisdiction.
• Maintain appropriate insurance for personal health, baggage, valuables, and trip interruption.

• Whether services are fulfilled by Affiliate Providers or directly contracted independent drivers, Adira Concierge Inc.’s liability is strictly limited to the amount paid to Adira for the specific coordination service and only for direct damages arising from Adira’s gross negligence.
• To the fullest extent permitted by law, Adira Concierge Inc. expressly disclaims all liability for any and all acts, errors, omissions, negligence, delays, accidents, damages, injuries, losses, claims, liabilities, costs, or expenses—including indirect, consequential, punitive, or incidental damages—arising from:
• The actions or omissions of any Affiliate Provider or directly contracted independent driver.
• Any mechanical failure, breakdown, scheduling error, force majeure, governmental or legal restriction, adverse weather, act of God, or event beyond Adira’s reasonable control.
• Any personal property loss, bodily injury, accident, illness, death, or service interruptions experienced during services fulfilled by Affiliate Providers or directly contracted independent drivers.
• All directly contracted drivers are independent contractors, not employees or agents of Adira Concierge Inc. They are required by contract to carry their own insurance, licenses, and regulatory compliance for the period of their contract.
• Adira Concierge Inc. assumes no responsibility for and makes no warranties regarding the quality, safety, legality, or fitness for purpose of any service provided by third parties.
• IN NO EVENT SHALL ADIRA CONCIERGE INC., ITS AFFILIATES, OFFICERS, DIRECTORS, OR AGENTS BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO ITS SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• Client waives any right to seek damages or remedies from Adira for any claims arising directly or indirectly from the acts/omissions of Affiliate Providers, directly contracted drivers, venues, or any third party.

You agree to defend, indemnify, and hold harmless Adira Concierge Inc., its affiliates, officers, directors, employees, and agents from and against any and all actual or alleged claims, damages, losses, liabilities, costs, or expenses (including attorneys’ fees) arising from:
• Your use or misuse of the services.
• Any breach of these Terms.
• Your conduct or that of anyone acting on your behalf with respect to third parties, Affiliate Providers, or directly contracted drivers.

ALL SERVICES COORDINATED, REFERRED, OR ARRANGED BY ADIRA CONCIERGE INC. ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED.
ADIRA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT, OR LEGAL COMPLIANCE OF AFFILIATE PROVIDERS OR DRIVERS.

• Contact billing@adiragroup.global within 5 business days of any issue.
• Adira will respond within 48 hours, providing documentation and proposed resolution.
• Chargebacks filed without following this procedure may be contested with full contract evidence.

• Adira processes personal and payment data in compliance with PCI-DSS, US privacy law, GDPR (where applicable), and CCPA.
• Card data is encrypted in transit and never stored by Adira.
• Personal data is shared only with relevant Affiliate Providers or as required by law.

All Website content, logos, and materials are owned by Adira or its licensors. No reproduction or commercial use is permitted without prior written consent.