Refund Policy

1. Scope

• Chauffeur, executive driver, and concierge services
• Luxury travel arrangements, event planning, and ticket procurement
• Hotel/villa bookings, third-party vendor reservations
• Retainer and consultation services

2. General Principles

• We are committed to exceptional service. Due to the custom, high-value nature of bookings and third-party vendor commitments, all refunds are structured according to the timelines and detailed terms below.
• All refund requests must be submitted in writing to finance@andiragroup.global. Verbal, phone, or social media requests will not be accepted.
• Refund calculations are based on the timestamp of your written request.

3. Consultation & Retainer Fees

• Fully refundable within 24 hours of payment if no work has started, provided the cancellation is requested via email.
• Non-refundable after 24 hours or once preliminary work/consultation begins.

4. Chauffeur, Event & Concierge Service Bookings

• 30 or more days before service: 75%
• 14–29 days before service: 50%
• 7–13 days before service: 25%
• Less than 7 days or “no-show”: 0%

• Once vendor/partner expenses (hotels, tickets, luxury vehicles, etc.) are committed or paid by us, these are non-refundable regardless of cancellation timing.
• Service fees, out-of-pocket expenses, and admin surcharges are not refundable.
• For “no-show” (client or guest not present within 30 minutes of chauffeur arrival), the booking is forfeited.

5. Third-Party & Vendor Bookings

• Many bookings (lodging, flights, rentals, event tickets) are governed by the supplier’s policy.
• Once payment is remitted to a supplier, refunds are only available if (and to the extent that) the vendor provides them.
• We will make commercially reasonable best efforts to obtain refunds or credits from third-party suppliers on your behalf, but cannot guarantee recovery.

6. Service Credits

• At our discretion, service credits may be issued in lieu of refunds for illness, force majeure, or other special circumstances.
• Credits are valid for 12 months unless otherwise stated.

7. Emergencies & Force Majeure

• For documented severe illness, government restriction, or force majeure (natural disaster, security emergency), bookings may be rescheduled or credited when possible.
• If third-party vendors permit refunds or waivers, we will pass these on to you less any unrecoverable costs.

8. VIP/Repeat Clients

9. Payment Security & Chargebacks

• Payments are processed exclusively by Adira Concierge Inc. (PCI DSS 4.0.1 certified as of July 31, 2025).
• Chargebacks filed without first contacting us to resolve your request may delay or negate eligibility for refund or future booking.

10. Documentation & Dispute Resolution

• Refund requests must include booking reference, payment date, and a clear explanation for the request.
• Disputes will be handled under Florida law, USA, with a commitment to pre-arbitration negotiation.

11. Policy Updates

• We may amend this policy at any time. The version and “Last Updated” date on this page reflect latest changes.

12. Contact

• For all refund requests or questions: finance@andiragroup.global